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Privacy Policy

Certified Performance & Auto Repair ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, CertifiedPerformance.com, or interact with our digital services.

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By accessing or using our website, you agree to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the site.

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1. Information We Collect

We may collect information about you in various ways when you use our website:

  • Personal Information You Provide: When you fill out an online contact form, request a service quote, book an appointment, or subscribe to updates, we may collect personally identifiable information, such as your name, email address, phone number, vehicle make, model, year, and service history notes.

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  • Automatically Collected Information: When you visit our website, our servers automatically collect certain technical information, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.

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  • Cookies and Tracking Technologies: We may use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. You can set your browser to refuse cookies, though some features of our website may not function properly as a result.

 

2. How We Use Your Information

We use the information we collect for various business purposes, including:

  • Responding to your inquiries, scheduling service appointments, and providing customer support.

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  • Providing accurate service estimates and communicating updates regarding your vehicle maintenance or repairs.

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  • Improving our website functionality, user experience, and digital content.

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  • Analyzing website traffic trends and performance metrics.

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  • Complying with legal obligations, resolving disputes, and enforcing our agreements.

 

3. How We Share Your Information

We value your trust and do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

  • Service Providers: We may share information with trusted third-party vendors and service providers who assist us in operating our website, conducting our business, or servicing you (such as hosting providers or communication tools), provided those parties agree to keep this information confidential.

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  • Legal Compliance: We may disclose your information if required to do so by law, court order, or governmental regulation, or when we believe in good faith that disclosure is necessary to protect our rights, ensure safety, or investigate fraud.

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  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

 

4. Third-Party Links

Our website may contain links to external websites or tools operated by third parties (such as mapping services or social media platforms). We have no control over and assume no responsibility for the privacy practices or content of any third-party sites. We encourage you to review the privacy policies of any external sites you visit.

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5. Security of Your Information

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no data transmission over the internet or wireless network can be guaranteed 100% secure. Therefore, while we strive to protect your personal information, you acknowledge that security risks inherent to the internet exist.

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6. Children's Privacy

Our website is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information without parental consent, please contact us immediately, and we will take steps to remove such information.

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7. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

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8. Contact Us

If you have any questions, comments, or concerns regarding this Privacy Policy or our data practices, please reach out to us:

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